Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. Send a notification email to customercare@theartistswarehouse.co.za telling us what the item is and why you wish to return the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are subjected to a 10% handling fee, which can vary based on the overall condition of the item.

Several types of goods are exempt from being returned. Raw material goods such as casting slip, modelling clay, glazes or underglazes cannot be returned. We also do not accept products that are hazardous and, or flammable liquids or gases.

Additional non-returnable items:

Paints
Stains
Chemicals

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of us
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.

These items will subjected to closer inspection prior to a refund exchange or in-store credit.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@theartistswarehouse.co.za. Please title your email accordingly.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@theartistswarehouse.co.za and send your item to: 30B Barbet street, Wierda Glen Estates, Rooihuiskraal, Centurion, Pretoria, 0157. NB. We are an online store, however we accept returns or exchanges to done via the above address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to, 30B Barbet street, Wierda Glen Estates, Rooihuiskraal, Centurion, Pretoria, 0157.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The Artists Warehouse